Frequently Asked Questions (FAQs)
1. Where do you ship?
At this time, Calovia ships only within the United States. We do not currently offer international shipping.
2. Do you offer free shipping?
Yes. We provide Free Shipping on all orders delivered within the United States. There is no minimum purchase requirement for free shipping unless otherwise stated on our website.
3. What is your order cut-off time?
Our daily order cut-off time is 5:00 PM (EST). Orders placed before this time begin processing on the same business day. Orders placed after 5:00 PM (EST), on weekends, or on holidays will be processed on the next business day.
4. How long does order processing take?
Orders are typically processed within 1–3 business days. During this time, we verify your order, prepare your items, and package them for shipment.
5. How long does shipping take?
Once your order has been processed and shipped, the estimated transit time is 5–6 business days. Delivery times may vary depending on your location and the shipping carrier.
6. What is the estimated total delivery time?
The estimated delivery time, including order processing and shipping, is 6–9 business days. While we work to deliver orders within this timeframe, occasional carrier delays may occur.
7. How can I track my order?
After your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this tracking information to monitor your shipment until it arrives.
8. Can I change or cancel my order?
If your order has not yet entered the processing stage, please contact us as soon as possible. We will do our best to accommodate your request. Once an order has been processed or shipped, changes or cancellations may no longer be possible.
9. What is your return policy?
We accept eligible returns within 30 days of the delivery date. Returned items must be unused, in their original condition, and returned with their original packaging whenever possible.
10. Do you accept exchanges?
No. We do not accept exchanges. If you wish to receive a different product, color, or style, you will need to return the eligible item and place a new order through our website.
11. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
12. How long does it take to receive a refund?
After we receive and inspect your returned item, approved refunds are processed within 10 business days. Refunds are issued to the original payment method used for the purchase.
13. What should I do if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or you receive the wrong item, please contact our customer support team as soon as possible. Include your order number and photos of the item if available so we can review your request.
14. What payment methods do you accept
We accept the payment methods displayed during checkout. All payments are securely processed through trusted payment providers.
15. Is my payment information secure?
Yes. We use secure payment processing technology to help protect your payment information. Complete payment card details are not stored on our website.
16. Will I receive an order confirmation?
Yes. After your order has been successfully placed, you will receive an email confirming your purchase. A separate shipping confirmation email with tracking details will be sent once your order has been dispatched.
17. How can I contact Calovia?
If you have any questions about your order, products, shipping, returns, or refunds, you can contact our customer support team using the information below. We will respond as soon as reasonably possible during our business hours.
18. Where can I find your business information?
Business Name: Calovia
Business Email: support@calovia.store
Business Phone: (610) 595-6811
Business Address: 407 West Walnut Street, Hanover, Pennsylvania 17331, United States